About Order

• Can I change an order after I ordered?

  Yes, you can! You need to contact us within 2 hours after you place the order. However. we cannot guarantee that your order will be changed successfully because it is hard to modify the order once it gets sent to the factory.

• Can I change my address after the order has been shipped?

  Please contact our customer support, we will always do our best to help, but there are no guarantees. Sometimes it is simply too late, and the courier no longer allows a change. If there is an additional charge to change the address, the customer will be notified before the change to decide if th...

• Can I refuse receipt of the goods?

  Yes, you can. You will, however, bear any expenses incurred.

• Do I need to pay tax on the product?

  No tax will be charged for US and EU customers if your order is a completed board. (tax will be charged for customers in NZ/Norway/Switzerland/South Korea). If you buy spare parts and ship to EU/NZ/AU, you will need to pay tax. If you live in New Zealand, we may ship your board in 2 packages due ...

• If the courier can't contact me and the package is returned to the sender, can I request a re-delivery?

  Yes, you can. You will, however, bear any expenses incurred. In addition, if the package is returned due to a problem with the customer's address, the customer will also be responsible for the costs incurred.

• When does my warranty starts?

  From the day you receive your package. The warranty is for 180 days (270 for the AT2).

• When will the order be shipped?

  We will ship your board out within 2 business days. (But the tracking number will be updated a few days later)

• Why is the tracking number not updating?

  The tracking number will update only update when it arrives in your destination country and clears customs. It will then be given to your local DHL, UPS, or FedEx and then it will update. Before it's given to DHL, UPS, or FedEx, it will not update. Please do not worry.

• Will I be charged any other fees after I check out on the official website?

   If the forwarder tells us that your shipping address is a remote address, an additional fee will be charged. The fee varies according to the address

• Will I receive a tracking number?

  Yes! When your order is shipped, you will receive an email with a tracking number.