1. We can refund for orders that haven't been shipped, the refund will occur within 7 to 15 business days.
2. If your order has been shipped from the factory or the overseas warehouse, we will not provide any refunds, because we can't intercept the order after it has already been transmitted to the logistics company.
3. If the tracking website shows "delivered", we cannot refund you
4. If your order gets lost while being shipped or at the customs clearance, we will notify you and let you decide whether you want a refund or a new shipment free of charge. (If you choose a refund, we do not refund the shipping cost)
5. If there is any quality problem with the product you received, please contact customer service. We will provide you with free replacement parts as soon as possible, and assist you to replace parts under our guidance.
6. If your skateboard order has not been shipped out from WowGo factory, we allow you to cancel the order.