1. We can refund for orders that haven't been shipped, the refund will occur within 7 to 15 business days.
2. If your order has been shipped from the factory or the overseas warehouse, we will not provide any refunds, because we can't intercept the order after it has already been transmitted to the logistics company.
3. If the tracking website shows "delivered", we cannot refund you
4. If there is any quality problem with the product you received, please contact customer service. We will provide you with free replacement parts as soon as possible, and assist you to replace parts under our guidance.
5. If your skateboard order has not been shipped out from WowGo factory, we allow you to cancel the order.
6.We do not refund or replace stolen or missing packages that have delivered status on the tracking number history, unless AfterShip Protection was purchased with your order. For lost and/or stolen packages with AfterShip Insurance purchased, please visit "Track My Order" page to submit a claim. Once a claim is submitted our Customer Service will reach out for further resolution.